What is Paychex?

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Paychex is the payroll and HR system used by Crystal Aquatics. Paychex is used by employees to view their schedule, clock in and out for shifts, request days off, view tax forms and set up direct deposit. 

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Is Paychex required?

Yes. All employees must set up their Paychex account prior to the start of their employment period and must download the mobile app to clock in and out.

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How do I set up my account?

After bring hired, you will receive a text and an email (the email will come from noreply@paychex.com) to set up your account. Follow ALL steps and complete all parts of the onboarding process. Both new hires and returning employees must complete this process to ensure they are paid on time and have access to important information.

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Why can't I clock in?

To clock in you must be on the Paychex mobile app and at your facility with location services turned on. A geofence is set up for each pool location so you must be at your facility to clock in/out. If you are still having trouble, please open the app with your pool manager or supervisor and they can assist.

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What if I forget to clock in/out?

You can submit a missed punch request through the Paychex mobile app or web terminal. This must be submitted within 24 hours of the missed punch. Please allow 48 hours for approval/response.

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How can I submit vacation days or request time off?

Log in to the Paychex mobile app or web terminal and click on "availability" to submit vacation days or time off requests. Your pool manager will then be able to view and/or approve these requests.